baltimore resident michelle brown wants to be included in this year's number. she's been taking job readiness classes at a local goodwill center as part of a welfare-to- work program. >> we learn how to do our resume, we learn how to act on interviews, we learn how to ask questions to certain employers, we learn how to do cover letters, we learn how to just basically find a job the right way. >> reporter: she's joining millions of people who have sought services from goodwill. since the recession began, goodwill has seen a flood of people seeking job training services. they come from a wide range of backgrounds, from people with disabilities, to those who have been incarcerated, to people who just need a few extra skills to find work. instructor kevin beasley says in the down economy, his students need more preparation than ever to get through tough recruiting processes. >> in the past, even for myself, i know i remember interviews where it was real basic. why are you the best one for the job? and that was it. ok, you know, you can start on monday. but now, bec